Terms & Conditions
Please read and understand the following terms and conditions as they are binding for all ticket & product purchases.
• No exchange of tickets will be made under any circumstances and tickets are not transferable unless agreed or offered by Siege Studios Limited.
• No refund on tickets will be made within a two week period of an event, this is our non cancellation period. Once the two week lead up to an event has been entered no cancellations will receive a refund. Under no circumstances except for the instance of event cancellation or postponement on Siege Studios behalf will refunds be issued to non cancelled attendees.
• All event ticket cancellations must be made via email to our email address (firstname.lastname@example.org) and in writing prior to our cancellation period to be valid and accepted. This email MUST come from the same email address that the ticket was bought through PayPal to be accepted. We do not accept cancellations through any of our social media and must be made as previously stated.
• If an event is cancelled or postponed for reasons not in the power of Siege Studios Limited, for example, venue closure, act of god or cancellation of attendees to the point of making the event non financially viable for staff wages & travel costs. No compensation of any form is offered for third party costs including travel costs or hotels. If how ever the event is cancelled as a result of staff sickness or instructor non attendance or any other Siege Studios Controlled reasons then compensation will be offered for third party costs.
• The ticket email purchase confirmation must be brought with you on the day. Purchaser MUST present proof of purchase in the form of Passport, Credit Card and Booking Reference upon ticket collection. The identity of the person receiving the refunds may be recorded by our on site team.
• Entry will be refused if tickets have not been purchased from Siege Studios Limited.
• The resale of tickets is prohibited. Siege Studios Limited reserves the right to cancel any tickets that have been resold.
• Infants in arms or children without tickets will not be admitted unless otherwise stated in event advertisements or announcement.
• Latecomers cannot be admitted until a suitable break during the course.
• Venue Owner reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.
• No photography, audio or video recording is allowed during the event unless otherwise stated by the Promoter. Attendees caught carrying out any of the aforementioned will be ejected from the event with no refund given.
• The Promoter may add, withdraw or substitute artistes and/or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
• The Promoter/Venue Owner may use the ticket holder's image or likeness in any live or recorded video display, photograph or picture.
• The Promoter/Venue Owner may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
• The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
• The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
• Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets/merchandises from our website. By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.
• Any complaints regarding the event will be directed to and dealt with by Siege Studios Limited.
SHIPPING & CUSTOMS
If you are having your finished commission shipped outside of the UK, please note that your shipment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges in relation to customs clearance must be paid by you.
accepted by you that Siege Studios has no control over additional charges in
relation to customs clearance. You will be the importer of record and are
responsible for any import and duty based fee’s. In addition, the payment of
any charges related to import clearance will be the responsibility of you, the
Please note that when shipping goods from the UK, shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UK, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
What information do we collect?
• We collect information from you when you register on our side or fill out a form
• When ordering or registering on out site, as appropriate, you may be asked to enter your name or e-mail address. You may however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we received from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
• The email address you provide for order processing, maybe used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
• Note: If at any time you would like to unsubscribe for receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
• We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Do we disclose any information to outside parties?
• We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conduction our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
• Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies, we therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
• This policy was last modified on 29 May 2014